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Incident Management Kiwigird

Kiwigrid intro­duces future-proof main­te­nance sys­tem for decen­tral­ized ener­gy devices at home

Dres­den, 16.11.2021: Kiwigrid evolves its soft­ware solu­tion for ser­vice tech­ni­cians and installers with a man­u­fac­tur­er-inde­pen­dent inci­dent man­age­ment sys­tem for the main­te­nance of decen­tral­ized ener­gy devices in the home.

Intel­li­gent home ener­gy man­age­ment that includes effi­cient main­te­nance is cru­cial to the suc­cess of sec­tor cou­pling at home. But ser­vice staff and installers are faced with new chal­lenges: not only has the num­ber of device types increased, but the devices them­selves and the inter­ac­tion between them has become more com­plex. Exist­ing main­te­nance sys­tems are hard­ly fit for the decen­tral­ized ener­gy future.

Ser­vice staff and installers need secure, dig­i­tal solu­tions to mon­i­tor the high num­ber of net­worked devices and to inter­vene quick­ly in the event of a mal­func­tion, ide­al­ly via remote maintenance.

While error mes­sages are typ­i­cal­ly dis­played in often incom­pre­hen­si­ble code, Kiwigrid’s new inci­dent man­age­ment will auto­mat­i­cal­ly trans­late error codes into under­stand­able, easy-to-action lan­guage. Mal­func­tions or low equip­ment per­for­mance can be detect­ed at an ear­ly stage and the nec­es­sary mea­sures can be eas­i­ly iden­ti­fied. In many cas­es coun­ter­mea­sures can be tak­en before the mal­func­tion is noticed by the end cus­tomer. This saves main­te­nance and deploy­ment costs. It also makes the use of decen­tral­ized ener­gy devices in the home more con­ve­nient for end customers.

Kiwigrid’s inci­dent man­age­ment sup­ports devices such as ener­gy stor­age, invert­ers, heat pumps and EV charg­ers inde­pen­dent­ly of the man­u­fac­tur­er. Using eas­i­ly acces­si­ble and intu­itive soft­ware, Kiwigrid’s cus­tomers can define which errors are rel­e­vant to their appli­ca­tion areas and when they want to be noti­fied. For each device, ser­vice staff and installers can cre­ate rules tai­lored to the customer’s spe­cif­ic needs.

Kiwigrid’s new inci­dent man­age­ment is based on the white-label prod­uct TIH.installer and Kiwigrid’s ener­gy ser­vice plat­form KiwiOS. It is now being used for end cus­tomers through­out Europe, for exam­ple by ser­vice staff and installers of Kiwigrid’s cus­tomers E.ON and Solarwatt.

Frank Schlicht­ing, CEO of Kiwigrid, comments:

Our inci­dent man­age­ment helps to real­ize sec­tor cou­pling in people’s homes. Nev­er has there been such a com­pre­hen­sive solu­tion tai­lored to the every­day needs and chal­lenges of ser­vice staff and installers.

About Kiwigrid

Kiwigrid is the soft­ware and IoT com­pa­ny for renew­able ener­gy. The KiwiOS plat­form is used to oper­ate white-label prod­ucts for ener­gy sup­pli­ers, the auto­mo­tive indus­try and man­u­fac­tur­ers of decen­tral­ized ener­gy sys­tems. Kiwigrid enables its cus­tomers to open up new mar­kets, diver­si­fy their offer­ings and dif­fer­en­ti­ate them­selves from the com­pe­ti­tion. The Dres­den-based com­pa­ny was found­ed in 2011 and cur­rent­ly employs over 150 peo­ple. Kiwigrid is a leader for intel­li­gent ener­gy man­age­ment and works with E.ON, Bay­Wa r.e. and LG Elec­tron­ics among others.

About The Inde­pen­dent Home

TIH.installer is a white-label prod­uct run­ning on the pow­er­ful, high­ly secure ener­gy ser­vice plat­form KiwiOS. The prod­uct is part of The Inde­pen­dent Home (TIH) white-label prod­uct fam­i­ly, which includes home ener­gy man­age­ment, EV smart charg­ing, and year-round sup­ply of clean, self-pro­duced ener­gy for pri­vate homes, as well as the abil­i­ty to remote­ly per­form ven­dor-inde­pen­dent equip­ment maintenance.

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